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How long the review process takes

The time it takes for us to complete the review process depends on a range of factors, including:

  • the number of applications we receive
  • the number of conference registrars and members we have available to conduct case events
  • the type of decisions under review
  • the complexity of the review.

Steps in a review

There are several steps that take place in almost all reviews: 

Some reviews also include attending a hearing and receiving a decision from the AAT.

Prioritising a review

We will consider requests for a fast-track hearing / expedited review where you tell us that you will have all the information necessary for a decision to be made about your application by the hearing date.

Before agreeing to a fast-track hearing we will need to be satisfied that this will not disadvantage you or the NDIA.

You can find more information about expedited reviews in the General Practice Direction

How we complete a review

A review may end because:

  • you and the NDIA reach an agreement about what the final decision should be
  • we dismiss the application (usually because you have told us that you would like to withdraw your application)
  • we hold a hearing and an AAT member makes a decision.

Average time to complete a review and other statistics

Data about NDIS applications received, finalised, and on hand, along with median time to finalise applications, can be found on our statistics page.

You can also find more detailed statistical information in our Annual Reports.