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What we can review

We can review a range of decisions made by the National Disability Insurance Agency (NDIA) under the National Disability Insurance Scheme Act 2013 (NDIS Act).

We can review most internal reviews decisions made by the NDIA, including decisions:

  • not to approve a person’s application to access the National Disability Insurance Scheme (NDIS)
  • approving the statement of supports in a participant's plan
  • not to reassess or vary a participant’s plan
  • to make, or not to make, a determination about who may do things on behalf of a child
  • to make, or not to make, a determination that a person has parental responsibility for a child
  • appointing a plan nominee or a correspondence nominee.

We can also review decisions made by the NDIS Quality and Safeguards Commission relating to NDIS providers and quality auditors. We may deal with these applications differently.

What we cannot do

  • In most cases, we cannot review a decision the NDIA has not internally reviewed
    • however, if the NDIA has not made an internal review decision within 90 days (or other specified period) of your request you may be able to lodge an application for review with the AAT.
  • There are some decisions made by the NDIA that we cannot review.
  • We cannot investigate a complaint about the NDIA.
  • We cannot change the law.