It is important to us that you are able to fully participate in the review and present your case.
Our processes are informal and user-friendly. You can deal with us directly with little or no assistance if you wish.
However, we understand that you may need or want assistance with your review, or other kinds of support.
Can I represent myself?
Yes. You can deal directly with us (represent yourself) or ask someone to help and represent you.
If you have any questions about the review process, you can ask us.
If representing yourself, we will call you within 3 days after receiving the application to explain the review process and tell you about assistance that is available for reviews of National Disability Insurance Scheme (NDIS) decisions.
Can I ask someone to represent me?
Yes. You can contact a support person at a NDIS Appeals provider in your area. A support person is independent and their services are provided free of charge.
You can also arrange for a lawyer or another professional person to represent you. A representative could also be a family member or friend.
If you want legal advice or a support person to represent you, it is best to organise this as soon as possible.
We cannot pay for any costs of a lawyer or professional person to represent you.
A support person can:
- help you understand the process
- assist with preparing review documents
- attend conferences and hearings with you
- help you put your case forward
- assist you to apply for legal assistance.
To appoint a representative, you must provide us with their details.
If you have already lodged the application for review and wish to appoint a new representative, you should provide us their details in writing.
You must tell us immediately if there are any changes to your representative’s details.
Where can I find help with my review?
We can help you understand the review process but we cannot give you advice about your case.
There are professional people (for example, disability advocates and lawyers) and other organisations that can help you with your review.
We cannot pay for someone to assist you. We cannot recommend a particular individual or organisation to help you.
Help from a disability advocate
You may be able to get help from a disability advocate who acts as a support person. A support person is independent and their services are provided free of charge by NDIS Appeals.
The Disability Advocacy Finder is an online tool to help you find NDIS Appeals providers and disability advocacy agencies across Australia.
Help from a lawyer
You may be able to get help from a lawyer.
National Legal Aid has contact details for your local Legal Aid office.
Your local law society can help you find a lawyer, including lawyers who may agree to act for free or at reduced rates (pro bono).
Tip: Find your local law society’s contact details on the internet by searching ‘law society’ and your state or territory.
Help for Indigenous Australians
The Attorney-General’s Department has a list of organisations that provide legal assistance to Indigenous Australians.
Can I have an interpreter?
Yes. If you need an interpreter, please let us know. We will arrange for a qualified interpreter to assist, free of charge.
For immediate assistance in your language, please contact TIS on 131 450.
Can I have assistance because of a disability?
Yes. If you need assistance because of a disability, please contact us as soon as possible. We will try and make arrangements to help.
If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service.
Where can I find other types of support?
You, your family or friends may need other types of support. The organisations listed below provide help to people in need.
- Lifeline – provides 24 hour crisis support and suicide prevention services. Ph: 13 11 14
- 1800 RESPECT – provides 24 hour support to people impacted by sexual assault, domestic or family violence and abuse. Ph: 1800 737 732
Didn’t find the right support for you? Please refer to further information about mental health services.
Can I get help with costs?
The Attorney-General's Department might be able to help with some of the costs of preparing for the review.
Find more information about receiving financial assistance by checking the Attorney-General's Department fact sheets: