Our Service Charter expresses our commitment to providing a professional and courteous service.  We welcome your feedback on the standard of our service, as it helps us to understand what is working well and where improvements can be made.

If you make a complaint, we will aim to respond within 20 working days. If your complaint is complex it may take longer to resolve.

Online feedback form: You must complete all fields marked as mandatory (*).

Your postal address

Only required if you are a registered migration agent

Confidentiality and Data Collection:

Complaints and information about them are confidential and will be handled in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and our Privacy Policy. For further information, see our Privacy page.

You may be requested to provide further information to assist an investigation.

A person who is the subject of a complaint may be invited to give his or her response to the complaint including being shown the text of the complaint.

The AAT maintains a register of complaints to enable it to monitor progress, performance and to identify trends.

If you are dissatisfied with the Tribunal's response to your complaint, you may contact the Commonwealth Ombudsman on 1300 362 072.