Our Service Charter expresses our commitment to providing a professional and courteous service. We welcome your feedback on the standard of our service, as it helps us to understand what is working well and where improvements can be made.
If you make a complaint, we will aim to respond within 20 working days. If your complaint is complex it may take longer to resolve.
Online feedback form: You must complete all fields marked as mandatory (*).
Confidentiality and Data Collection:
You may be requested to provide further information to assist an investigation.
A person who is the subject of a complaint may be invited to give his or her response to the complaint including being shown the text of the complaint.
The AAT maintains a register of complaints to enable it to monitor progress, performance and to identify trends.
If you are dissatisfied with the Tribunal's response to your complaint, you may contact the Commonwealth Ombudsman on 1300 362 072.