What is conciliation?

Conciliation is an informal, private meeting to help you and the National Disability Insurance Agency (the Agency) consider possible options to reach an agreement. 

If your case plan includes conciliation, it will usually be held within 4 weeks after your case conference. Conciliation is conducted by an AAT Conference Registrar or Member, and attended by you and the representative of the Agency. 

You can check the Review of National Disability Insurance Scheme Decisions Practice Direction for more information about conciliation.


Where will the conciliation be held?

At an AAT office, however you can attend in person or by telephone.

The time, date and place for your conciliation will be in the case plan prepared at the case conference.


How can I prepare for the conciliation?

  • do all the things that the case plan requires you to do before the conciliation
  • you can use the Conciliation preparation toolkit [PDF, 235KB] to help you think about what outcome you want, and what you can negotiate and compromise on. It does not need to be given to us or another party, and is also available to use online.
  • come willing and prepared to reach agreement, if possible - you do not have to agree to anything you do not think is acceptable
  • bring any new information you have not already given us.

What happens at conciliation?

The AAT Conference Registrar or Member will give you and the Agency an opportunity to:

  • discuss the issues in the case from your perspective
  • discuss information about the case and hear each other’s point of view
  • consider possible options for reaching your own agreement
  • record facts or issues where there is agreement, saving time at a hearing.

If you do not reach full agreement, we will confirm the date and place of the hearing.

Check Confidentiality in ADR processes for information about confidentiality at conciliation.


What happens if I cannot attend the conciliation?

You should tell us as soon as possible and we might be able to change the date.

If you do not attend the case conference and you do not have a good reason, we might dismiss the review.