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What is a case conference?

A case conference is an informal, private meeting arranged by the AAT to talk about your case. In most cases it is the first step after we accept the application, and many cases are resolved at this stage. If there is no agreement, we will prepare a written case plan setting out how the application will proceed.

It will be conducted by an AAT Conference Registrar or Member, and attended by:

  • you or your representative
  • a representative of the National Disability Insurance Agency (the Agency). 

If you want to, you can bring a support person such as a friend or family member. 

You can check the Review of National Disability Insurance Scheme Decisions Practice Direction for more information about a case conference. You can also watch our video guide.

Look at Confidentiality in ADR processes for information about confidentiality in a case conference.

When and where will the case conference be held?

A case conference will usually be held between 6 and 10 weeks after we receive the application. It might be held in person at an AAT office or by telephone.

Your AAT Contact Officer will tell you the date, time and location of the case conference. We will also write to you with this information.

Usually, case conferences last about 30 to 45 minutes, but they can last up to an hour or longer.

What happens if I cannot attend the case conference?

You should tell us as soon as possible and we might be able to change the date.

If you do not attend the case conference and you do not have a good reason, we might dismiss the application.

How can I prepare for the case conference?


You do not need a lawyer when you come to the AAT. However if you want legal advice or representation you should arrange this before the case conference

Further information

Give us any new information before the case conference

Review Documents

Read all the review documents you have been given, and make sure you bring them to the case conference – this includes all the documents we have sent you, as well as the T documents and any other documents sent to you by the Agency after you lodged the application

Future Availability

Be ready to tell us suitable dates for a future conciliation or hearing, in case you and the Agency cannot reach agreement

Fast-track Hearing

Decide if you want a fast-track hearing scheduled within 6 weeks after the conference, in case you and the Agency cannot reach agreement. 

You should also send a copy of any new information to the Agency’s representative, before the conference. You should use the contact details in the letter they sent you. If you cannot send it before the case conference, have it with you on the day.

What happens at the case conference?

We will help you and the Agency reach an agreement, if possible.

If you do not reach an agreement, we will prepare a written case plan setting out:

  • the issues resolved, and the issues that remain in dispute
  • date, time and location of a conciliation or hearing
  • any additional information that you or the Agency must give us
  • whether there are other persons, such as family members, carers or doctors, who you want to attend the conciliation or hearing
  • what information you and the Agency will present at a Hearing
  • any accessibility and communication needs you have
  • anything else that will ensure the process is fair and as quick as possible. 

We may ask or direct you or the Agency to give us more information.

We do not make a final decision at the case conference.