Visiting an AAT registry during COVID-19

All AAT registries are open to visitors, so you can visit us in person in any of our locations. 

While our registries are open, to reduce the risks associated with COVID-19 you may prefer to contact us online or by telephone. 

You can access our services remotely by:

• using our online services portal to lodge a new application (preferred method of lodgement) or submit a document for any case that has already been lodged with the AAT
• emailing us about your new or existing application
• sending a general enquiry
• providing feedback including compliments, complaints and suggestions.

We are available to answer telephone and email enquiries on weekdays (other than public holidays) from 8:30am to 5:00pm.

Visiting us in person

If you visit an AAT registry, you must follow any public health requirements in place in your state or territory. This may involve wearing a face mask or checking in using a QR code. You will also be asked to follow AAT COVID-safe procedures such as maintaining social distance.

All AAT registries operate from 8.30am to 5.00pm on weekdays (other than public holidays). Visit our locations to find registry addresses and other details.

If you are visiting us in person, please call ahead on 1800 228 333 to plan your visit.

Find more information at ‘Impact of coronavirus (COVID-19) on our services’ or contact us.