COVID-19 special measures practice directions

The President has issued five special measures practice directions that set out how the AAT will operate while COVID-19 impacts our services. These are in effect from 29 April 2020 for the following divisions:

The AAT is an essential government service. We provide independent merits review of a wide range of administrative decisions made by the Australian Government.

Our locations are temporarily closed to visitors but we remain available to deliver services. You can do most of what you need to do with the AAT from your home or office:

Visit for essential COVID-19 information, including government measures and links to State and Territory health advice.

Common questions about temporary changes to our services

Can I go to my local registry to speak with someone about my case?

No, not at this time. Until further notice, the AAT is closed to all visitors. Instead, please contact us another way.

Should I visit the AAT to submit documents for an existing case?

No, the AAT is temporarily closed to all visitors. You can submit a document online for any case that has already been lodged with the AAT.

How will my hearing or conference go ahead if I can't visit in person?

Our hearings and conferences are being conducted remotely by video conference or telephone. We will be in contact to make arrangements if your case is scheduled for a listing while our offices are closed.

How do I lodge my application?

We prefer online lodgement for new applications. This helps to make sure you meet any time requirements, especially as there may be postal delays during the COVID-19 outbreak.

The way you are able to lodge will differ depending on the type of government decision you want us to review. Find out how your case should be lodged on our Apply for a review page.

How do I find out when your offices are open again?

Please monitor this website for further news and updates.