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While our registries are open to the public to reduce the risks associated with COVID-19 we encourage you to contact us in other ways where possible, rather than visit in person.

We are available to answer telephone and email enquiries on weekdays (excluding public holidays) from 8:30am to 5:00pm.

The health of the community is our priority. You must not visit AAT registry if you have any COVID-19 symptoms or if you are required to be in self-isolation under your local public health guidelines.

If it is necessary to visit us in person, you should call ahead on 1800 228 333 to plan your visit.


You can do most of what you need to do with the AAT online:


We know you may prefer to call the AAT to discuss your case but we are temporarily unable to answer as many calls as usual. We ask you, where possible, to help us implement social distancing in our workplaces by emailing or using our online services instead.

For some of our users a phone call is the best, or only, way to contact us. We remain available to answer a reduced number of calls for this reason.

Regardless of how you contact us, we will answer your enquiry as promptly as we can.

Call 1800 228 333 from anywhere in Australia (these calls are free from landlines but may be timed and charged from some mobile services).

If you are on Norfolk Island or overseas, call +61 2 9276 5000.

Need to speak with us in a language other than English?

Call the Translating and Interpreting Service on 131450 and ask them to call the AAT

If you are deaf or have a hearing or speech impairment

Contact us through the National Relay Service

Complaints, compliments and suggestions

We welcome your feedback on the standard of our service. You can use our online form to give us feedback or make a complaint.