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We may take a bit longer than normal to reply to your emails due to a high volume of enquiries and current system issues. We appreciate your patience as we work to respond as quickly as possible.

Please note the preferred and quickest way to lodge documents is through our Online Services Portal.

Contact us

The health of the community is our priority. If you have cold, COVID-19 or flu-like symptoms we encourage you not to visit our registries.

You can use our online services to lodge your application and submit your documents. We are available to answer telephone and email enquiries on weekdays (excluding public holidays) from 8:30am to 5:00pm.


You can do most of what you need to do with the AAT online:

  • use our online services portal to lodge a new application (preferred method of lodgement) or submit a document for any case that has already been lodged with the AAT, or
  • email us .


We know you may prefer to call the AAT to discuss your case but we are temporarily unable to answer as many calls as usual. We ask you, where possible, to help us implement social distancing in our workplaces by emailing or using our online services instead.

For some of our users a phone call is the best, or only, way to contact us. We remain available to answer a reduced number of calls for this reason.

Regardless of how you contact us, we will answer your enquiry as promptly as we can.

Call 1800 228 333 from anywhere in Australia (these calls are free from landlines but may be timed and charged from some mobile services).

If you are on Norfolk Island or overseas, call +61 2 9276 5000.

Need to speak with us in a language other than English?

Call the Translating and Interpreting Service on 131450 and ask them to call the AAT.

If you are deaf or have a hearing or speech impairment

Contact us through the National Relay Service.

Feedback and complaints

We value your feedback. You can submit feedback or complaints:

Please see our Complaints Policy for further information.