Who do I email if I have an application currently with the AAT?

An email relating to an application must be sent either to an email address listed in a letter we have sent you or to one of the following email addresses: 

Centrelink and child support decisions
Migration and refugee decisions
All other decisions

Emails must never be sent directly to AAT Members or AAT staff.

Who else should I email?

If your email is about an application in any division other than the Migration & Refugee Division or the Social Services & Child Support Division, please send a courtesy copy of your email to the other party.

Is there any information I should include in the subject line of my email?

If you are emailing the AAT about an application that has already been lodged, you should always include the AAT file number as the first item in the subject line.

Example:

Subject: 2005/1000 — Applicant Name and Department Name — Additional documents

Do we accept all types of documents by email?

You can email many types of documents relating to an application (e.g. applications, forms and statements). However, we do not accept the following types of documents by email:

  • Section 37 documents (T-documents) which should be sent to us in hard copy
  • documents produced in response to a summons which should be sent to us in hard copy or on a CD or USB flash drive.

What file types do you accept by email?

  • .doc or .docx
  • .gif
  • .jpg
  • .pdf
  • .rtf
  • .xls or .xlsx

We do not accept emails with zipped attachments

If you are sending us a PDF file, we prefer if it is a searchable PDF document.

Are there any limits on the size of emails or documents?

Yes. We do not accept emails, or a series of emails, larger than 10MB or longer than 100 pages or attaching documents with a total of more than 100 pages. Large documents should be sent to the AAT in hard copy.

If I have sent you a document by email, do I need to send a hard copy too?

No. You only need to send a hard copy of a document to the AAT if we ask you to.

Please note that the AAT reserves the right to require that any document be lodged in hard copy, particularly if it does not conform to the file type or size requirements listed or if it is presented in a way that is unclear or confusing.

Will I receive an acknowledgement that my email has been received?

You will not receive an automatic acknowledgement that the AAT has received your email.

If your email is urgent, you should also phone the AAT to let us know you have sent the message. This will ensure the message is actioned as soon as possible.

When will the AAT not respond to your email?

If you send an email including inappropriate or offensive material:

  • your email may be blocked or rejected;
  • the AAT may choose not to communicate with you by email in the future; and
  • the AAT may report the matter to the appropriate authorities.