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We use alternative dispute resolution (ADR) to:

  • talk with the parties to a review about the decision that has been made and the issues in dispute
  • if possible, help the parties to reach an agreement before a hearing
  • if an agreed outcome cannot be reached, prepare for a hearing. 

The ADR processes we use are: 

We will usually hold a conference first. Many cases are resolved without the need for a hearing.

All ADR processes are informal, private meetings. Look at Confidentiality in ADR processes for more information about confidentiality in ADR processes.

You can also look at the Alternative dispute resolution guidelines for more information.

Additional information