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From early 2022, the AAT’s preferred method of filing will be through our convenient online services portal.

We are making this change to streamline the application process for our users, so from 31 January 2022, people applying to have decisions reviewed in the General and Other Divisions should lodge and submit their documents online. Emails will be monitored intermittently from this point, which may cause some delays in the processing of applications and documents submitted via email.

Applicants will still be able to lodge applications and submit documents in person or by post and via email in exceptional circumstances. We will continue to manage general correspondence via email, but applications and documents should be lodged through the online services portal.

Lodging applications and submitting documents online is quick and easy and applicants will receive an automatic confirmation once their documents have been submitted successfully. Users can also track their cases and documents via the portal.

For more information about how to use the online portal, visit our website or contact us.