We use alternative dispute resolution (ADR) to help parties reach an agreement before a hearing, and many cases are resolved at this stage.

ADR is also used to talk about the issues in dispute and to prepare for a hearing.

The ADR processes we use are:

All ADR processes are informal, private meetings. Look at for more information about confidentiality in ADR processes.

You can also look at the Alternative dispute resolution guidelines for more information.


Additional information