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The AAT uses a range of methods to engage with, and seek feedback from, our users about the services we provide. We also undertake various activities to promote a greater understanding of the AAT’s role and procedures.

Stakeholder engagement

We are committed to engaging with the broad range of external stakeholders who use our services or have an interest in our work in order to:

  • help users prepare by being informed and understanding our services, requirements and priorities
  • obtain feedback on, and improve, our services
  • develop cooperative relationships that facilitate the delivery of our services
  • promote public trust and confidence in the AAT and IAA.

We will maintain our efforts to engage stakeholders in a purposeful and coordinated way.

Engagement with Tribunal users, including parties to reviews, decision-making agencies and representatives, is a priority in designing user-centred services. This includes ensuring we have effective liaison arrangements in place both nationally for our key areas of jurisdiction and locally to address relevant issues as well as using a range of mechanisms to seek feedback from users about their experiences at the Tribunal.

In 2021–22, the AAT will commence a review of the way we undertake user feedback research to monitor sentiment and inform improvements to our services. Pending its outcomes, we will continue to conduct the annual post-finalisation user feedback survey to measure our performance on user experience, as well as repeat the study to obtain more immediate feedback from users on the ADR processes we conducted in 2020–21.

We will also maintain a commitment in 2021–22 to engaging with the media, academia and others to improve the wider community’s understanding of what we do and the decisions the Tribunal makes.

Community outreach

The AAT pursues a range of opportunities to engage with the community to promote awareness of review rights and how our review processes operate. We also provide speakers to talk about the AAT at community information sessions arranged by other government agencies and community organisations.

Speeches and papers

AAT members and staff give presentations about the AAT at conferences, seminars and other forums . A number of past speeches and papers given by Presidents of the AAT are available to download.

Competitions

We run two annual competitions for students as a means of promoting understanding of administrative law and the AAT:

Social media

We use social media to share the latest news, updates on our services, changes to legislation and information on upcoming events.

Follow us on Twitter for alerts and updates.

By participating on our social media pages, you are taken to have agreed to our User Policy.