Introductory pages
Letter of transmittal, table of contents and the reader's guide.
(Pages i-vi.)
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Chapter 1: The year in review
The President's overview and Registrar's report. These two reports highlight significant issues relating to the Tribunal's performance during the reporting year, which are discussed in more detail throughout the report.
(Pages 1-10.)
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Chapter 2: Overview of the Tribunal
Information about the Tribunal, including its role, functions and powers, organisational structure, people, dispute resolution process and accessibility.
(Pages 11-20.)
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Chapter 3: Workload and performance
Information and commentary on the Tribunal's workload and performance results. This chapter includes information on financial performance, performance against internal time standards, complaints and external scrutiny.
(Pages 21-34.)
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Chapter 4: Our users and our partners
Information on initiatives to improve the Tribunal's practices and procedures, access to the Tribunal and the Tribunal's liaison with its users. It also describes the Tribunal's contact and relationships with other external bodies in relation to issues concerning the Tribunal and its operations.
(Pages 35-44.)
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Chapter 5: Our people and our organisation
Information on human resource management within the Tribunal and the administration of the Tribunal generally.
(Pages 45-62.)
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Financial Statements
The audited financial statements of the Tribunal and accompanying notes.
(Pages 63-102.)
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Appendix 1: Members of the Tribunal
A a list of Tribunal members as at 30 June 2004 and profiles of the members.
(Pages 103-122.)
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Appendix 2: Staff of the Tribunal
Tables setting out the numbers and classification of Tribunal staff, as well as equal employment statistics.
(Page 123.)
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Appendix 3: Statistics
Statistics about the Tribunal's workload in 2003-04.
(Pages 124-136.)
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Appendix 4: Tribunal application fees
Information about Tribunal application fees including when a fee is not payable.
(Pages 137-138.)
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Appendix 5: Changes to the Tribunal's jurisdiction
Lists the laws that altered the Tribunal's jurisdiction to review decisions during 2003-04.
(Pages 139-141.)
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Appendix 6: Decisions of interest
Provides a summary of some Tribunal decisions which were delivered during the reporting year in the Tribunal's major jurisdictions.
(Pages 142-150.)
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Appendix 7: Freedom of information
Includes a statement about the categories of documents the Tribunal possess and how people can gain access to information held by the Tribunal.
(Pages 151-152.)
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Glossary
Sets out the meaning of some commonly used terms and the meaning of abbreviations, used in the report.
(Pages 153-156.)
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Compliance index
A table referring to particular pages of the annual report which relate to each of the "Requirements for Annual Reports".
(Pages 159-162.)
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Alphabetical index
(Pages 163-168.)
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