It is important to us that you are able to fully participate in the review and present your case.
Our processes are informal and user-friendly. You can deal with us directly with little or no assistance if you wish.
However, we understand that you may need or want assistance with your review, or other kinds of support.
Can I represent myself?
Yes. You can deal directly with us (represent yourself) or ask someone to help and represent you.
If you have any questions about the review process, you can ask us.
If representing yourself, we will usually call you within 6 weeks after we receive the application to explain the review process and ask whether you need additional assistance, such as an interpreter.
We might also suggest that you seek assistance in relation to your case.
Can I ask someone to represent me?
Yes. You can arrange for a lawyer or another professional person to represent you. A representative could also be a family member or friend.
If you want legal advice or someone to represent you, it is best to organise this as soon as possible.
We cannot pay for any costs of a lawyer or professional person to represent you.
A representative can:
- receive all documents relating to the review on your behalf
- communicate with us on your behalf
- give us written evidence and written submissions on your behalf
- attend conferences and the hearing.
To appoint a representative, you must provide us with their details.
If you have already lodged the application for review and wish to appoint a new representative, you should provide us their details in writing.
You must tell us immediately if there are any changes to your representative’s details.
Where can I find help with my review?
We can help you understand the review process but we cannot give you advice about your case.
There are professional people (for example, lawyers) and other organisations that can help you with your review.
We cannot pay for someone to assist you. We cannot recommend a particular individual or organisation to help you.
Help from a lawyer
The following organisations may be able to provide you with legal assistance, or help you find a lawyer.
National Legal Aid has contact details for your local Legal Aid office. Some legal aid clinics provide specialist veterans advocacy services.
Community Legal Centres (CLCs)
The National Association of Community Legal Centres has contact details for CLCs.
Tip: Search by postcode or browse the map to find a suitable CLC in your area.
Your local law society can help you find a lawyer, including lawyers who may agree to act for free or at reduced rates (pro bono).
Tip: Find your local law society’s contact details on the internet by searching ‘law society’ and your state or territory
Help for Indigenous Australians
The Attorney-General’s Department has a list of organisations that provide legal assistance to Indigenous Australians.
Help from an ex-service organisation (ESO)
An ESO may be able to help you by providing advocacy services or other types of support. Search the Accredited Advocate Register to find an ESO near you.
Can I have an interpreter?
Yes. If you need an interpreter, please let us know. We will arrange for a qualified interpreter to assist, free of charge.
For immediate assistance in your language, please contact TIS on 131 450.
Can I have assistance because of a disability?
Yes. If you need assistance because of a disability, please contact us as soon as possible. We will try and make arrangements to help.
If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service.
Where can I find other types of support?
You, your family or friends may need other types of support.
Veterans’ support services
Engage is an online portal that current, transitioning, and former ADF members, their families, and/or those involved in their support can use to locate support services.
The following categories of support services can be accessed through Engage:
- Emergency support
- Staying active
- Financial and legal support
- Employment services
- Assisted living
- Claims and pension assistance
- Health and wellbeing
- Partners, parents and families
- Work on behalf of the veteran community
Open Arms offers individual, couples and family counselling and group programs to help current and ex-serving Australian Defence Force personnel and their families. You can contact Open Arms on 1800 011 046.
Crisis and mental health support
The organisations listed below provide help to people in need.
- Lifeline – provides 24 hour crisis support and suicide prevention services. Ph: 13 11 14
- 1800 RESPECT – provides 24 hour support to people impacted by sexual assault, domestic or family violence and abuse. Ph: 1800 737 732
Didn’t find the right support for you? Please refer to further information about mental health services.
Can I get help with costs?
The Attorney-General's Department might be able to help with some of the costs of preparing for the review.
Find more information about receiving financial assistance by checking the Attorney-General's Department fact sheets: