Appendix 4 – Disability action plan

Purchaser role

Performance indicator	Performance measure	Performance 2008–09	Goals for 2009–10	Actions for 2009–10
1. Publicly available information on agreed purchasing specifications are available in accessible formats* for people with disabilities. * Accessible electronic formats include ASCII (or .txt) files and html for the web. Non electronic accessible formats include Braille, audio cassette, large print and easy English. Other ways of making information accessible include video captioning and AUSLAN interpreters.	Percentage of publicly available purchasing specifications requested and provided in: accessible electronic formats; and accessible formats other than electronic. Average time taken to provide accessible material in: electronic formats; and formats other than electronic.	All requests for alternative formats were met.	Seek to meet any requests for information in accessible formats.	Seek to meet any requests for information in accessible formats.
2. Processes for purchasing goods or services with a direct impact* on the lives of people with disabilities are developed in consultation with people with disabilities. * Direct impact means those goods and services which will have an explicit consequence, effect or influence on people with disabilities. It includes the purchase of mainstream goods and services as well as specialist disability services.	Percentage of processes for purchasing goods or services that directly impact on the lives of people with disabilities that are developed in consultation with people with disabilities.	Purchasing for an individual with a disability is done in consultation with that individual.	Maintain processes.	Maintain processes.
3. Purchasing specifications* and contract requirements for the purchase of goods and services are consistent with the requirements of the Disability Discrimination Act 1992. * Purchasing agreements can include contracts, memoranda of understanding and service level agreements.	Percentage of purchasing specifications for goods and services that specify that tender organisations must comply with the Disability Discrimination Act. Percentage of contracts for the purchase of goods and services that require the contractor to comply with the Disability Discrimination Act.	All requests for tender and draft contracts issued included a clause requiring compliance with the DD Act.	Include specifications and requirements in memoranda of understanding and service level agreements.	Seek to include specifications and requirements in memoranda of understanding and service level agreements as they are reviewed or renewed.
4. Publicly available performance reporting against the purchase contract specifications requested in accessible formats for people with disabilities is provided.	Percentage of publicly available performance reports against the contract purchasing specification requested and provided in : accessible electronic formats; and accessible formats other than electronic. Average time taken to provide accessible material in: electronic formats; and formats other than electronic.	All requests for alternative formats were met.	Meet all requests for alternative formats.	Continue to meet all requests for alternative formats.

 

Provider role

Performance indicator	Performance measure	Performance 2008–09	Goals for 2009–10	Actions for 2009–10
1. Established mechanisms for quality improvement and assurance.	Evidence of quality improvement and assurance systems in operation.	No established mechanisms for quality improvement and assurance which specifically address accessibility for people with disabilities.	Consider development of mechanisms for quality improvement and assurance.	Consider development of mechanisms for quality improvement and assurance.
2. An established service charter that specifies the roles of the Tribunals and applicants and service standards which address accessibility for people with disabilities.	Established service charter that adequately reflects the needs of people with disabilities in operation.	The Service Charter advises of facilities which are available for people with disabilities.	Maintain Service Charter and apply service standards.	Maintain Service Charter and apply service standards.
3. Complaints / grievance mechanisms, including access to external mechanisms, in place to address concerns raised about performance.	Established complaints / grievance mechanisms, including access to external mechanisms, in operation.	No complaints about disability related issues were received.	Maintain 2008–09 record of no complaints.	Continue to provide complaint/grievance mechanism.
4. Premises and facilities are accessible and useable by people with a disability.	Degree to which premises and facilities are accessible and useable by people with a disability.	Buildings provide level street access and are close to transport links. The general fit out and disabled facilities are consistent with relevant laws and building codes.	Maintain existing premises and facilities.	Maintain existing premises and facilities.