Contents

Contact information

Letter to Minister

About this Report

PART 1 – Principal Member’s report

PART 2 – Registrar’s report

PART 3 – The role of the Tribunals

• Merits review
• Matters reviewed by the MRT
• Matters reviewed by the RRT
• Applying for review
• The conduct of reviews
• Information available to assist applicants
• Decisions
• Vision, purpose and values
• Membership as at 31 August 2009
• Staff organisational chart as at 30 June 2009
• The Tribunals at a glance

PART 4 – Performance report

• Performance framework
• Financial performance
• Overview of caseload
• Lodgements
• Statistics
• Conduct of reviews
• Outcomes of review
• Timeliness
• Judicial review
• Social justice and equity
• Complaints
• Community and interagency liaison
• Major reviews
• Significant changes in the nature of functions or services
• Developments since the end of the year
• Case studies

PART 5 – Management and accountability

• Senior management
• Corporate and operational plans
• Ethical standards
• Risk management
• External scrutiny
• Human resources
• Members
• Member professional development and performance
• Staff
• Workforce planning
• Training and development
• Executive remuneration
• Certified Agreement
• Occupational health and safety
• Workplace diversity
• Disability strategy
• Ecologically sustainable development and environmental performance
• Purchasing
• Assets management
• Consultancy services
• Purchaser/provider arrangements
• Discretionary grants
• Advertising and market research
• Correction of material errors in previous Annual Report

PART 6 – Financial statements

• Auditor’s report and opinion
• Statement on financial statements
• Financial statements
  • Income Statement
  • Balance Sheet
  • Statement of Changes in Equity
  • Cash Flow Statement
  • Schedule of Commitments
  • Schedule of Contingencies
  • Schedule of Administered Items
• Notes to and forming part of the financial statements

Appendix 1 – Membership

Appendix 2 – Freedom of Information

Appendix 3 – Additional staffing statistics

Appendix 4 – Disability action plan

Appendix 5 – Compliance index

Glossary of terms and abbreviations

List of figures and tables

Part 4 – Performance report

• Table 4.1 – Performance information and results
• Table 4.2 – Price of outputs

Caseload statistics

• Table 4.3 – Judicial review applications and outcomes
• Table 4.4 – Report against service standards
• Table 4.5 – Complaints
• Table 4.6 – Complaints to the Commonwealth Ombudsman

Part 5 – Management and accountability

• Table 5.1 – Implementation of ANAO recommendations
• Table 5.2 – Membership as at 30 June 2009
• Table 5.3 – Membership as at 31 August 2009
• Table 5.4 – Staff as at 30 June 2009
• Table 5.5 – Salary range pay points (as at 30 June 2009)
• Table 5.6 – Annual expenditure on consultancy contracts
• Table 5.7 – Advertising services