15/06/2020

AAT users invited to have their say about their experience of the review process

ORIMA Research has been contracted to assist the AAT with conducting a survey seeking user feedback during June/July 2020. The personal information collected by ORIMA must be handled in accordance with the Privacy Act 1988 and the terms of the contract.

Applicants, representatives and other parties who were involved in an AAT case that was finalised in recent months, may receive an email or SMS request to complete a short and anonymous online survey.

The survey is designed to gain user views of the review process and their experience in dealing with the Tribunal. All survey responses will be treated as confidential.

The results will be used to calculate a performance measure, which will be published in our 2019-20 Annual Report, and will assist us in identifying areas where we can make improvements.

If you receive an invitation to complete the survey, we encourage you to participate, as your views are highly valued. The survey closes 2 July 2020.

If you are interested in finding out more, please email surveys@aat.gov.au