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What you can expect from us

We will tell you within 14 days that we have received your request.  We will also give you an estimate of the charges that apply to your request, if applicable.  We will give you our decision within 30 days unless that time has been extended. If a document contains information about a third party, we will need to consult them and may need to extend the time to give you our decision by another 30 days.  We may also seek your agreement to extend the time by up to 30 days if your request is complex.