26/09/2018

The AAT conducted a User Feedback Survey in May 2018 with an objective to understand how well we are meeting our statutory objectives, as well as identifying areas for potential improvement in our services.

Parties and representatives who had an application finalised between 1 November 2017 and 28 February 2018 were contacted by email or SMS and asked how they felt about the AAT’s accessibility, written communications and the overall review process.

Utilising our 2016 survey as a benchmark, our overall results were consistent with the previous survey, with both parties and representatives rating the AAT favourably across all performance measures. Representatives tended to provide stronger positive ratings. Party results showed much more variation, highlighting the strong influence that review outcomes played in shaping parties’ overall perceptions of the AAT.

More information on the outcomes of the survey will be available in our 2017-18 Annual Report, which will be published in mid-October 2018.