We have developed a guide which explains how we will conduct a first review of a Centrelink decision made by the Department of Human Services (the Department).

A review will usually have a number of steps.

  • We will write to you, usually within a couple of days to say that we have received your application.
  • We will tell the Department we have received your application. They will send to you and to us a copy of all the documents they have that are relevant to your application.
  • We will hold a hearing and make a decision.
  • We will send you our decision, or if you were not told our decision and reasons at the hearing, our decision and reasons.