COVID-19 special measures
Practice directions
Special measures practice directions were issued that set out how the AAT will operate while COVID-19 impacted our services. These are in effect from 29 April 2020 for the following divisions:
Guides
Consistent with public health advice in each registry location, there are no current COVID-19 restrictions impacting our operations.
Our registries are all open to visitors. We encourage you to take personal health precautions such as wearing a mask or social distancing when visiting.
You are also able to do most of what you need to do with the AAT from your home, office or other location with internet access:
Common questions about our services
Can I go to my local registry to speak with someone about my case?
Yes, you can. Our registries are open during our regular business hours (from 8:30 am to 5:00 pm weekdays, excluding public holidays).
You can also contact us by phone, email or use our online services portal.
Can I visit the AAT to submit documents for an existing case?
You are encouraged to submit your documents online for any case that has already been lodged with the AAT.
You can also submit your documents by email or post, or visit one of our registries during business hours (8:30 am to 5:00 pm weekdays, excluding public holidays).
Will my hearing or conference be held online or in person?
Many of our hearings and conferences are conducted remotely by video conference or telephone.
If you are required to attend a hearing or conference in person, and are unable to do so, call us on 1800 228 333.
How do I lodge my application?
We prefer you submit your new applications for review using our online services portal, which helps to make sure you meet any time requirements.
The application process will be different depending on the type of government decision you want us to review. Find out how to apply on our Apply for a review page.
Are video and phone hearings open to the public?
Many AAT hearings are open to the public, even if they are held by video conference or phone.
If you want to observe a hearing but are not one of the parties, you will need to let us know. Information about members of the public attend AAT hearings is available on our website.