To improve the quality of administrative decision-making through the provision of a review mechanism that is fair, just, economical, informal and quick.
To deliver high quality independent merits review of administrative decisions in a timely fashion using alternative dispute resolution processes where appropriate.
| Key Result Area |
Goals |
Strategies |
Key Targets 2008/2009 |
Outcomes |
| Our Users |
To provide a high quality national merits review process that contributes to community confidence in a system of open and accountable government.
|
- Continue to improve case management practices and procedures.
- Improve the way the AAT communicates with its users and the public.
- Respond appropriately to feedback from users
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- Issue guidelines relating to expert evidence in the Tribunal.
- Issue practice direction on taxation of costs.
- Commence review of practice and procedure in the veterans' jurisdiction.
- Continue implementation of the communication strategy by:
• introducing a consistent look for all communication products;
• issuing revised brochures and new information products.
- Commence a review of standard orders and directions.
- Analyse and develop responses to feedback received from the user survey.
- Conduct regular liaison meetings.
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- Tribunal users have equitable access to fair, just, economical, informal and quick merits review.
- Processes are monitored and improved.
- Tribunal communicates effectively with its users and the public.
- Tribunal practice and procedure informed by user feedback.
|
| Our People |
To maintain professional standards and a positive, safe and productive workplace that values diversity. |
- Maintain occupational health and safety practices.
- Maintain and promote employment diversity strategies.
- Provide and support enhanced learning and development opportunities for members and staff.
- Seek, and respond appropriately to, feedback from members and staff.
|
- Strive to eliminate our already low level of workplace injuries. Implement new health and safety management arrangements.
- Continue the indigenous employment program.
- Negotiate a new workplace agreement.
- Hold biennial staff conference.
- Respond to the March 2008 staff survey.
- Review employee member development/training programs to identify possible efficiencies.
- Develop and finalise the Tribunal’s Practice and Procedure Manual.
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- Appropriate workplace policies in all areas.
- We have a healthy and safe working environment.
- Increase in indigenous employee numbers.
- Members and staff have the skills, knowledge and commitment to deliver high quality services.
- New staff participate in a high-quality induction.
- Obtain organisational feedback from staff/members.
|
| Our Organisation |
To be an organisation with systems and processes that maximise effective and efficient use of Tribunal resources. |
- Improve accommodation in order to meet AAT current and future needs.
- Improve IT systems.
- Improve resources management.
- Minimise exposure to system or other risks, fire or natural disaster.
|
- Undertake refurbishment of Adelaide Registry.
- Implement ACSI 33 and physical security improvements as funding allows.
- Review business continuity plan.
- Begin implementation of new finance and HR information technology systems.
- Continue improvements to TRACS.
- Enhancement to Tribunal IT systems.
- Implement agreed recommendations of PricewaterhouseCoopers and Acumen reviews.
- Prepare a 3-5 Year Strategic Plan covering organisational outcomes and systems changes necessary.
|
- Accommodation and facilities meet user needs.
- Planning and organisational decisions are based on timely, accurate and relevant information.
- IT and other systems and processes allow staff to work more efficiently and provide high-quality service.
- Continue improvement in meeting ACSI 33 compliance and improved physical security for AAT premises, members and staff.
|
| Our Partners |
To co-operate with government, other tribunals, the legal profession and other interested groups and to continue to forge links with international counterparts. |
- Develop and enhance our links with government, other tribunals and our partners in administrative review.
- Develop links with universities and law education providers.
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- Participate fully and provide expert advice to government and legal forums relevant to the work of the AAT.
- Continue resource sharing arrangements with courts and tribunals.
- Seek out further opportunities to share resources, particularly in relation to government ordered enquiries and other government departments.
- Begin preparation to host IASAJ Conference in 2010.
- Continue to undertake AAT moot competition.
- Participate in conferences and training relevant to the work of the AAT.
- Continue co-operative work with overseas bodies.
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- Legislators and policy makers value the Tribunal's expertise on matters of administrative review.
- Better understanding of the AAT and its role in the administrative decision- making process.
- Government and other tribunals view the AAT as a centre of excellence in administrative review.
- Improved links with overseas bodies that have similar functions to AAT.
- All necessary preparations in place for the IASAJ Conference in 2010.
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