To improve the quality of administrative decision-making through the provision of a review mechanism that is fair, just, economical, informal and quick.
To deliver high quality independent merits review of administrative decisions in a timely fashion using alternative dispute resolution processes where appropriate.
| Key Result Area |
Goals |
Strategies |
Key Targets 2009/2010 |
Outcomes |
| Our Users |
To provide a high quality national merits review process that contributes to community confidence in a system of open and accountable government.
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- Make full use of ADR powers.
- Continue to improve case management practices and procedures.
- Improve the way the AAT communicates with its users and the public.
- Respond appropriately to feedback from users.
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- Commence a review of practice and procedure in the veterans' affairs jurisdiction.
- Continue implementation of our communication strategy by:
• continuing the review and revision of the Tribunal's information products
• commencing a redesign of the Tribunal website.
- Commence an update of AAT forms.
- Conduct regular liaison meetings.
- Form a national consultative group.
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- Tribunal users have equitable access to fair, just, economical, informal and quick merits review.
- Processes are monitored and improved.
- Tribunal communicates effectively with its users and the public.
- Tribunal practice and procedure informed by user feedback.
- More streamlined consultative mechanism.
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| Our People |
To maintain professional standards and a positive, safe and productive workplace that values diversity. |
- Maintain occupational health and safety practices.
- Maintain and promote employment diversity strategies.
- Provide and support enhanced learning and development opportunities for members and staff.
- Make available high-quality resources that assist members and staff to undertake their work.
- Seek, and respond appropriately to, feedback from members and staff.
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- Strive to eliminate our already low level of workplace injuries.
- Finalise and implement new workplace agreement for 2009/10 and negotiate future agreement.
- Continue the indigenous employment program.
- Hold AAT National Conference in March 2010.
- Hold new member induction course.
- Finalise Tribunal Practice Manual.
- Review and revise Registry Procedures Manual.
- Conduct member/staff survey.
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- Appropriate workplace policies in all areas.
- We have a healthy and safe working environment.
- Increase in indigenous employee numbers.
- Members and staff have the skills, knowledge, commitment and tools to deliver high-quality services.
- New staff and members participate in a high-quality induction.
- Obtain organisational feedback from staff/members.
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| Our Organisation |
To be an organisation with systems and processes that maximise effective and efficient use of Tribunal resources. |
- Ensure accommodation and facilities meet AAT needs.
- Minimise exposure to system or other risks, fire or natural disaster.
- Improve IT systems.
- Improve resources management.
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- Continue to implement ACSI 33 and physical security improvements as funding allows.
- Maintain and update as required business continuity and risk management plans.
- Continue implementation process of new finance, HR and IT systems.
- Continue to enhance IT systems.
- Prepare a 3-5 Year Strategic Plan covering organisational outcomes and necessary systems changes.
- Prepare new long term operational and capital budget plans.
- Review hearing, recording and transcript services looking at new technology possibilities.
- Investigate "green" business options.
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- Improvement in meeting ACSI 33 compliance and improved physical security for AAT premises, members and staff.
- Planning and organisational decisions are based on timely, accurate and relevant information.
- IT and other systems and processes allow staff to work more efficiently and provide high-quality service.
- Ensure budget and activity levels are financially sustainable and make best use of resources.
- Tribunal uses "green" options whenever viable.
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| Our Partners |
To co-operate with government, other tribunals, the legal profession and other interested groups and to continue to forge links with international counterparts. |
- Develop and enhance our links with government, other tribunals and our partners in administrative review.
- Develop links with universities and law education providers.
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- Participate fully and provide expert advice to government and legal forums relevant to the work of the AAT.
- Continue resource sharing arrangements with courts and tribunals.
- Seek out further opportunities to share resources, particularly in relation to government ordered enquiries and other government departments.
- Hold IASAJ Conference in 2010.
- Continue co-operative work with overseas bodies.
- Continue to undertake AAT moot competition.
- Participate in conferences and training relevant to the work of the AAT.
- Investigate additional ADR opportunities.
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- Legislators and policy makers value the Tribunal's expertise on matters of administrative review.
- Better understanding of the AAT and its role in the administrative decision-making process.
- Government and other tribunals view the AAT as a centre of excellence in administrative review.
- IASAJ Conference successfully held showcasing Australia administrative review system.
- Improved links with overseas bodies that have similar functions to AAT.
- Tribunal is viewed as actively engaging in cost saving opportunities while maintaining service delivery.
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