Contact us

How to contact the AAT

The Tribunal can be contacted in person, by telephone or in writing (by letter, fax or email). Office opening hours are 8.30 a.m. to 5.00 p.m., Monday to Friday.

How to contact us using the national telephone number

The Tribunal has a national "local call fee only" number for the use of callers in country areas of Australia. The telephone number is 1300 366 700. You can use the number to call the Tribunal's office in the capital city of the State in which you live, for the cost of a local call.

If you live in the Northern Rivers area of New South Wales (and have a post code between 2460 and 2490), for the cost of a local call you will be connected to the Brisbane Registry of the Tribunal, as your matter will normally be handled from that office.

If you live in the Northern Territory you will be connected to Brisbane for the cost of a local call.

With the exception of the above, should you wish to contact an office of the Tribunal outside your State, the normal STD facilities should be used.

If you are deaf or have a hearing impairment or speech impairment

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service (NRS):

• TTY users phone 133 677 then ask for 1300 366 700
• Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 366 700
• Internet relay users connect to the NRS (see www.relayservice.com.au for details) and then ask for 1300 366 700

Hearing (induction) Loops are available at each Tribunal counter and in hearing and conference rooms. You need to tell us if you need special help.

Non-English speakers

Call the Translating and Interpreter Service on 131 450 and ask them to call the Administrative Appeals Tribunal.

How to contact us in each State

• Australian Capital Territory
• New South Wales
• Northern Territory
• Queensland
• South Australia
• Tasmania
• Victoria
• Western Australia

How to contact our Principal Registry

The Tribunal's Principal Registry is located in Sydney and Brisbane. The Tribunal's President, Registrar, Assistant Registrar and Policy and Research Section are located in Sydney. The rest of the Tribunal's Principal Registry is located in Brisbane. To contact the Principal Registry in Sydney please use the contact details provided for New South Wales. For Brisbane Principal Registry please use the Queensland contact details. To contact Human Resources use the contact details provided on the Working at the AAT page.

How to contact us using email

The Tribunal's email address is aatweb@aat.gov.au. Please follow these guidelines when contacting us by email:

1. The AAT web site contains information on a wide variety of topics, including:

• How to apply to the AAT,
• How to locate AAT decisions,
• The types of decisions the AAT can review.

If you have not been able to find the answer to your query on the AAT web site, please contact us directly.

2. Only correspond with us by email to obtain general information about the services, procedures and decisions of the Tribunal. Contact the relevant District Registry office of the Tribunal for information about a specific application.
3. Responses will not be provided to students who forward email containing legal research and assignment questions. Information is provided on the web site which should be used for this purpose.
4. The Tribunal does not provide legal advice. Requests for legal advice should be directed to legal practitioners or legal services.
5. You can also use this email address for help using this web site or to send feedback.

Note: Any contact details that you provide to us will not be used for any other purpose than to respond to your message. Refer to our Privacy Policy for more information.

Raising issues with us

The AAT would like to hear from you. We will listen to your feedback, issues and complaints and provide you with a response. Any AAT staff member can receive your complaint or feedback. If you have a complaint about a decision of the Tribunal the appropriate avenue will be to appeal the decision to the Federal Court of Australia. More information about the AAT's complaints handling processes and how to provide the Tribunal with feedback is available in the Tribunal's Service Charter.