Contact us

Opening hours

Monday to Friday 8.30 am to 5.00 pm.


By phone:

National number:

1300 366 700 (local call charge from fixed phone lines, calls from mobiles may cost more)

From Norfolk Island and overseas: + 61 2 9391 2400

If you are deaf or have a hearing or speech impairment

TTY: call 133 677, then ask for 1300 366 700
Internet relay:

connect to the National Relay Service, then ask for 1300 366 700

Speak and Listen (speech-to-speech relay): call 1300 555 727, then ask for 1300 366 700
SMS relay: call 0423 677 767, then ask for 1300 366 700
Video relay: choose the available National Relay Service video relay contact on Skype, then ask for 1300 366 700

Non-English speakers

Call the Translating and Interpreting Service on 131 450 and ask them to call us.


By email:

Email addresses and guidelines


In person or by post:


To make enquiries:

Corporate enquiries:

to Principal Registry

Media enquiries:

Certain information about AAT cases is available online. This includes:

  • basic information about most applications lodged with the AAT on or after 18 March 2013 through eCase Search

  • a daily list of the cases that have a conference or other ADR process, hearing or other event

  • the full text of most AAT Decisions.

If you want to inspect documents in an AAT case, see the information on this website about accessing documents.

If you are seeking information about a case that you can't find on eCase Search or have any other enquiry, please contact either Chris Matthies (Executive Director, Information and Development) or Rosey McGrath (Director, Communications) on 02 9391 2400 or at

Please note that the AAT is unable to comment on individual decisions.

Complaints and feedback:

For more information about giving feedback, including making a complaint, see the AAT's Service Charter.

Email or use the In person or by post details above to make any comments or complaints.

If you think the AAT's decision is wrong, you can appeal the decision, usually to the Federal Court of Australia.

Reporting fraud against the AAT: If you suspect or are aware of any fraudulent activity against the AAT, you can report it to us.