• About the AAT
  • What we do
  • Who we are
  • Our commitment to you
  • Consultation arrangements
  • Freedom of information
  • Corporate information
  • Tenders
  • National Mooting Competition
  • Videoconferencing facilities
• Applying for a review
  • The Administrative Appeals Tribunal
  • The Small Taxation Claims Tribunal
  • Self-represented applicants
  • Overseas applicants
  • Migration matters
  • Appeals against security assessments
• Steps in a review
  • The application process
  • Conferences
  • Hearings
  • Requesting a transcript
  • AAT decisions
  • Interpreters
• AAT decisions
  • Recent decisions
  • All decisions on AustLII
• Daily listings
• Forms and application fees
  • Forms
  • Application fees
• Law and practice
  • Legislation
  • Jurisdiction and time limits
  • Practice directions, guides and guidelines
  • Alternative dispute resolution
• Publications
  • Brochures and fact sheets
  • Annual Reports
  • Speeches and papers
  • Seminars and congresses
  • Research
• Working at the AAT
  • Current vacancies
  • Eligibility requirements
  • Preparing your job application
  • APS Code of Conduct
  • APS Values
  • Agency agreement
• 

Our commitment to you

The AAT’s Service Charter sets out our service standard and the commitments we make to you. It also includes information about how to make a complaint.

• Service Charter

The AAT welcomes feedback. If you would like to leave comments, or make a complaint, please contact us.

If you want to know more about privacy and confidentiality at the AAT, please see the following fact sheet:

• Privacy and confidentiality at the AAT

The following documents show the AAT’s other commitments to staff, members of the public and users of the AAT.

• Information Publication Scheme Agency Plan

• Strategic Plan

• Disability Action Plan

• Reconciliation Action Plan

• Workplace Diversity Plan